Content & Conduct Policy

Effective date: June 10, 2026 · Part of the Velvet.AI legal centre

Velvet.AI is an adults-only (18+) platform for AI character roleplay. We allow a wide range of adult content, including sexual and mature themes, between consenting adult users and fictional characters. That freedom has firm limits. This policy explains what is and is not permitted, how we enforce it, and your responsibilities as a creator and user.

By creating, publishing, or chatting with characters, you agree to this policy. It applies to everything you submit: character names, descriptions, taglines, backstories, personalities, tags, visual prompts, personas, comments, and the messages you send in chat.

Adult content is permitted, within limits

Velvet.AI is intended for adults. Sexually explicit and other mature content involving consenting, clearly adult fictional characters is allowed. Our content systems are tuned to permit legitimate adult roleplay; they are not there to police ordinary adult expression. What follows are the hard limits that apply to everyone, on every tier, regardless of whether you use our models or your own API key (BYOK).

Zero tolerance — strictly prohibited

The following are never permitted under any circumstances. There is no "fiction," "aged-up label," "satire," or artistic-intent exception. Violations result in immediate removal and may result in a permanent ban and, where legally required, referral to the relevant authorities.

1. Sexual or suggestive content involving minors. Any sexual, sexualized, or suggestive content involving a minor, or a character that is minor-coded or childlike, is absolutely prohibited. A character's age is judged by overall impression — its described body, behavior, role, scenario, and language — not by a number or an "18+" label. Stating that a character is an adult does not make childlike or minor-coded content acceptable. This includes age-regression and childlike portrayals of otherwise-adult characters. Confirmed cases are removed, the account is permanently banned, and the matter is reported to the competent authorities where we are legally required to do so.

2. Non-consensual sexual content depicting real, identifiable people. You may not create or generate sexual or intimate content depicting a real, identifiable person without their consent, including sexual deepfakes or other non-consensual intimate imagery or roleplay.

3. Other illegal content, or content that incites or facilitates serious harm. This includes content that is unlawful, or that incites, instructs, or facilitates serious harm to people — for example credible threats, terrorism, or detailed facilitation of serious violence or other serious crimes.

How we enforce this

We use a combination of automated systems, human review, and user reporting:

• Automated minor-safety filtering. A dedicated automated filter scans character fields at creation, comments, and chat messages before they are sent, and blocks content that sexualizes a minor. This check is re-run authoritatively on our servers, and blocked attempts may be logged for moderation review.
• Human moderation. Published characters and comments are subject to review. We can set characters to pending, approved, or rejected, remove violating content, and act on accounts.
• User reporting. Any signed-in user can report a character or comment using the in-app report tool. Reasons include minor-safety, non-consensual or illegal sexual content, hate speech, harassment, illegal content, and spam, and a written explanation (at least 15 words) is required. Reports are triaged by our moderation team.

These systems are imperfect. AI-generated output can be unpredictable, and content slipping past an automated check does not make it permitted — the rules above always apply, and we may act after the fact.

Consequences, statement of reasons, and appeals

Depending on the severity and history of the violation, we may take any of the following actions, with or without prior notice:

• removing or disabling access to the offending content;
• restricting features, or suspending the account temporarily;
• permanently banning the account; and
• referring the matter to law enforcement or other authorities where we are legally required to do so.

When we remove your content or restrict your account, we will, where reasonably possible, give you a statement of the reasons for our decision. You may use our internal complaint route to appeal by contacting us; we will review your appeal and, where a decision producing a significant effect on you was made solely by automated means, a human will review it. Some actions may be applied automatically by our safety systems in the first instance.

Your responsibility

You are solely responsible for the content you create, publish, and generate, including character definitions, personas, comments, and chat input — and this applies equally whether you use our AI models or your own API key. You must have the rights needed for anything you submit, and you must not use the service in any way that breaks the law or this policy.