Terms of Service

Effective date: July 8, 2026 · Part of the Velvet.AI legal centre

1. Acceptance of These Terms

These Terms of Service ("Terms") form a binding agreement between you and the operator of Velvet.AI ("we", "us", "Velvet.AI"). By accessing or using Velvet.AI, you agree to these Terms. If you do not agree, do not use the service.

These Terms incorporate our Content & Conduct Policy, Privacy Policy, and Cookie Policy by reference. By using Velvet.AI you also agree to those documents.

2. Eligibility (Strictly 18+) and Where the Service Is Available

Velvet.AI is intended solely for adults aged 18 or over — or older, if the age of majority where you live is higher. By creating an account or using the service you represent and warrant that you meet this requirement and that your 18+ confirmation at the age gate is truthful. Providing false age information is a material breach of these Terms and will result in immediate termination without refund.

Our age gate works in two parts: you explicitly confirm that you are 18 or over, and we run an automated anti-bot check to distinguish humans from automated abuse. The anti-bot check assesses whether you are likely a real person; it does not, on its own, verify your age. We may also use additional technical signals — including payment-card verification, geolocation, and third-party age-assurance services — to confirm eligibility, and we may suspend or terminate any account where we have reason to believe the user is under 18. We do not currently use government-ID or other hard age verification. We acknowledge that self-declaration has limits for an adult-content service, and we are committed to adopting risk-appropriate age-assurance measures and will update our approach as needed.

Territorial availability. The service is not offered in jurisdictions whose law requires age-verification measures we have not yet implemented. We currently do not offer the service in the United States, the United Kingdom, Germany, France, Italy, or Australia, and we may restrict other territories at any time. Circumventing a territorial restriction (for example, via a VPN) is prohibited and is a breach of these Terms.

We do not knowingly permit anyone under 18 to use Velvet.AI or to provide us with personal data. If we learn or reasonably suspect that a user is under 18, we will suspend or close the account and delete the associated data.

3. Your Account

• You are responsible for keeping your account credentials secure and for all activity that occurs under your account.
• You must provide accurate information when you register and keep it up to date.
• One account per person; do not share your account or let others use it.
• We support sign-in by email and password and through third-party identity providers; optional two-factor authentication may be offered in the future.
• Notify us promptly if you believe your account has been accessed without your permission.

4. Acceptable Use

You agree to use Velvet.AI lawfully and in line with our Content & Conduct Policy, which sets out in detail what is and is not permitted. In summary, you must not create, publish, request, or share content that sexualizes or depicts minors, that is otherwise illegal, that targets real identifiable people without their consent, or that harasses or harms others, and you must not attempt to bypass our safety or moderation systems. Please refer to the Content & Conduct Policy for the full rules. Serious or repeated violations may lead to removal of content and suspension or termination of your account.

5. Your Content and the Licence You Grant Us

You keep ownership of the content you create on Velvet.AI — including the characters you build, your roleplay persona, your comments, and your messages. We do not claim ownership of your content. To operate the service, you grant us a licence to host, store, transmit, and display your content, including sending the necessary parts of your messages and characters to the third-party AI providers that power chats so the service can function.

The full licence terms, their scope and duration, and the promises you make about your content are set out in the Intellectual Property & Copyright section, which controls.

6. AI-Generated Content and Third-Party Providers

Velvet.AI characters are AI systems, not real people. You are interacting with an AI, not a human. Chats, character responses, and any generated voice audio are produced by third-party AI providers that we use to power the service: large-language-model providers generate text — Anthropic, and DeepSeek-developed models served through OpenRouter by inference hosts in the United States and Europe (never by DeepSeek's own China-located service, except in the separate bring-your-own-key flow described in Section 8) — and our text-to-speech provider (ElevenLabs) generates voice audio when you use the voice feature.

All such output is artificially generated and may be inaccurate, fictional, offensive, or unsuitable to rely on. AI responses are not professional advice of any kind. The same or similar output may be produced for other users; you receive no exclusive rights in AI-generated output. Your use of the service is also subject to the relevant AI provider's terms. See the Disclaimers & Liability section for more.

7. Credits, Wallet, and Purchases

Velvet.AI uses an in-app credit wallet ("gems") to access certain features. Paid purchases are not currently available: gems are presently granted within the app and no live payment processing takes place. The following terms will apply if and when paid purchases of gems or other digital content go live:

• Gems and paid digital content are virtual items with no cash value.
• One-off purchases (such as gem packs): as a consumer you have a 14-day right of withdrawal. Because gems are delivered and usable immediately, we will ask you, before you buy, to expressly consent to immediate delivery and to acknowledge that you thereby lose your 14-day right of withdrawal once delivery has begun. You will receive a confirmation of that consent by email. If you do not give that consent, delivery waits until the withdrawal period has ended.
• Subscriptions: you keep your 14-day right of withdrawal. If you ask us to start your subscription immediately and then withdraw within 14 days, you pay only a proportional amount for the time the service was provided before you told us you were withdrawing, and we refund the rest. You can cancel any subscription at any time with effect from the next billing period, as easily as you signed up.
• Prices and the features available for gems may change. Where you hold any recurring arrangement, we will give you at least 30 days' notice of price changes, effective from the next period.

We will update these Terms before activating any real payment provider, and the relevant price, withdrawal instructions (including the statutory model withdrawal form), and purchase information will be shown before you buy.

8. Bring Your Own Key (BYOK)

You may optionally provide your own API key for a supported third-party AI provider (DeepSeek, OpenRouter, or OpenAI). OpenAI is available only as a BYOK option and is not otherwise used by us to process data for other users. If you provide your own key:

• Your key is stored securely on our servers and is never returned to or displayed in your browser (we show only the provider name and the last four characters as a hint).
• We use your key only to route your own requests to your chosen provider; usage is billed to you by that provider under your agreement with them.
• You are responsible for your key, for keeping it valid, and for any costs or terms associated with it. You can remove your key at any time.
• If you choose DeepSeek as your BYOK provider, be aware that your requests — including your messages and characters — are sent to DeepSeek's service, which processes data in China, a country without an EU adequacy decision and where authorities have broad legal access to data held by companies. By saving a DeepSeek key you explicitly consent to this transfer of your data (which may include sensitive content) for your own requests, under Article 49(1)(a) GDPR. If you are not comfortable with that, use a different BYOK provider or the built-in service, neither of which sends your data to China.

9. Suspension and Termination

We may suspend or terminate your access to Velvet.AI, or remove content, if you breach these Terms or our Content & Conduct Policy, misrepresent your age, create legal risk, or harm the service or other users. Where we remove your content or restrict your account, we will, where reasonably possible, give you a statement of the reasons and an opportunity to appeal through our internal complaint route (see the Content & Conduct Policy). Where a significant action is taken solely by automated means, you may request human review by contacting us. You may delete your account at any time from Settings. Provisions that by their nature should survive termination will continue to apply.

10. Changes to the Service and These Terms

We may change, suspend, or discontinue features of Velvet.AI at any time. We may also update these Terms; where changes are material, we will provide reasonable notice (for example, in-app or by email). Your continued use after changes take effect means you accept the updated Terms. If you do not agree, you should stop using the service.

11. Disclaimers and Liability

AI outputs are creative and probabilistic by nature and may be inaccurate or unpredictable. Please read the Disclaimers & Liability section, which describes the agreed characteristics of the service and the limits of our liability — and the rights that always remain yours.

12. Contact

For questions about these Terms, contact us at legal@velvetapp.ai.