Velvet.AI Legal Centre

Terms of Service

1. Acceptance of These Terms

These Terms of Service ("Terms") form a binding agreement between you and the operator of Velvet.AI ("we", "us", "Velvet.AI"). By accessing or using Velvet.AI, you agree to these Terms. If you do not agree, do not use the service.

These Terms incorporate our Content & Conduct Policy, Privacy Policy, and Cookie Policy by reference. By using Velvet.AI you also agree to those documents.

2. Eligibility (Strictly 18+)

Velvet.AI is intended solely for adults aged 18 or over. By using the service you represent and warrant that you are at least 18 years old. Before you can access the service you must pass our age gate and confirm that you are 18 or over; if you cannot confirm this, you must leave the service.

Our age gate works in two parts: you self-declare that you are 18 or over, and we run an automated anti-bot check to distinguish humans from automated abuse. The anti-bot check assesses whether you are likely a real person; it does not, on its own, verify your age. We do not currently use government-ID or other hard age verification. We acknowledge that self-declaration has limits for an adult-content service, and we are committed to adopting risk-appropriate age-assurance measures and will update our approach as needed.

We do not knowingly permit anyone under 18 to use Velvet.AI or to provide us with personal data. If we learn or reasonably suspect that a user is under 18, we will suspend or close the account and delete the associated data.

3. Your Account

• You are responsible for keeping your account credentials secure and for all activity that occurs under your account.
• You must provide accurate information when you register and keep it up to date.
• One account per person; do not share your account or let others use it.
• We support sign-in by email and password and through third-party identity providers; optional two-factor authentication may be offered in the future.
• Notify us promptly if you believe your account has been accessed without your permission.

4. Acceptable Use

You agree to use Velvet.AI lawfully and in line with our Content & Conduct Policy, which sets out in detail what is and is not permitted. In summary, you must not create, publish, request, or share content that sexualizes or depicts minors, that is otherwise illegal, that targets real identifiable people without their consent, or that harasses or harms others, and you must not attempt to bypass our safety or moderation systems. Please refer to the Content & Conduct Policy for the full rules. Serious or repeated violations may lead to removal of content and suspension or termination of your account.

5. Your Content and the Licence You Grant Us

You keep ownership of the content you create on Velvet.AI — including the characters you build, your roleplay persona, your comments, and your messages. We do not claim ownership of your content. To operate the service, you grant us a licence to host, store, transmit, and display your content, including sending the necessary parts of your messages and characters to the third-party AI providers that power chats so the service can function.

The full licence terms, their scope and duration, and the promises you make about your content are set out in the Intellectual Property & Copyright section, which controls.

6. AI-Generated Content and Third-Party Providers

Velvet.AI characters are AI systems, not real people. You are interacting with an AI, not a human. Chats, character responses, and any generated voice audio are produced by third-party AI providers that we use to power the service: large-language-model providers (including Anthropic, DeepSeek, and OpenRouter) generate text, and our text-to-speech provider (ElevenLabs) generates voice audio when you use the voice feature.

All such output is artificially generated and may be inaccurate, fictional, offensive, or unsuitable to rely on. AI responses are not professional advice of any kind. The same or similar output may be produced for other users; you receive no exclusive rights in AI-generated output. Your use of the service is also subject to the relevant AI provider's terms. See the Disclaimers & Liability section for more.

7. Credits, Wallet, and Purchases

Velvet.AI uses an in-app credit wallet ("gems") to access certain features. Paid purchases are not currently available: gems are presently granted within the app and no live payment processing takes place. The following terms will apply if and when paid purchases of gems or other digital content go live:

• Gems and paid digital content are virtual items with no cash value and are non-refundable, except where applicable law gives you a non-waivable refund or cancellation right — in which case that right applies.
• Because gems and digital content are delivered and usable immediately, any such cancellation right may end once delivery has begun, and you may be asked to consent to immediate delivery before you buy.
• Prices and the features available for gems may change. Where you hold any recurring arrangement, we will give you reasonable advance notice of changes and you may cancel as easily as you signed up.

We will update these Terms before activating any real payment provider, and the relevant price and purchase information will be shown before you buy.

8. Bring Your Own Key (BYOK)

You may optionally provide your own API key for a supported third-party AI provider (DeepSeek, OpenRouter, or OpenAI). OpenAI is available only as a BYOK option and is not otherwise used by us to process data for other users. If you provide your own key:

• Your key is stored securely on our servers and is never returned to or displayed in your browser (we show only the provider name and the last four characters as a hint).
• We use your key only to route your own requests to your chosen provider; usage is billed to you by that provider under your agreement with them.
• You are responsible for your key, for keeping it valid, and for any costs or terms associated with it. You can remove your key at any time.

9. Suspension and Termination

We may suspend or terminate your access to Velvet.AI, or remove content, if you breach these Terms or our Content & Conduct Policy, misrepresent your age, create legal risk, or harm the service or other users. Where we remove your content or restrict your account, we will, where reasonably possible, give you a statement of the reasons and an opportunity to appeal through our internal complaint route (see the Content & Conduct Policy). Where a significant action is taken solely by automated means, you may request human review by contacting us. You may delete your account at any time from Settings. Provisions that by their nature should survive termination will continue to apply.

10. Changes to the Service and These Terms

We may change, suspend, or discontinue features of Velvet.AI at any time. We may also update these Terms; where changes are material, we will provide reasonable notice (for example, in-app or by email). Your continued use after changes take effect means you accept the updated Terms. If you do not agree, you should stop using the service.

11. Disclaimers and Liability

Velvet.AI is provided "as is" and AI outputs may be inaccurate or unpredictable. Please read the Disclaimers & Liability section, which sets out important limitations on warranties and our liability.

12. Contact

For questions about these Terms, contact us at legal@velvetapp.ai.

Privacy Policy

This Privacy Policy explains, in plain terms, what data we process when you use Velvet.AI (the "Service"), why we process it, and the rights you have over it. The Service is for adults only (18+).

1. Who we are

Velvet.AI is operated by the entity identified below ("we", "us"), which is responsible for the personal data processed through the Service.

• Operator: Emil Svensson
• Registered/postal address: [c/o postal address — to be completed before publishing]
• Privacy contact: privacy@velvetapp.ai

2. Personal data we collect

We collect and process the following categories of data:

• Account identity: email address and username/display name. If you sign in through a third-party login provider (Google, GitHub, Microsoft, or Apple), we receive the identity information that provider returns.
• Authentication data: your sign-in credentials are handled by our authentication provider. If you enable two-factor authentication, we process your enrolment data.
• Chat content and AI memory: your conversations and messages with AI characters, together with derived "memory" records such as remembered facts, relationship state, session summaries, and significant events used to personalise your chats.
• Characters you create: the fields of any character you make (name, description, tagline, backstory, personality traits, tags, visual prompt, and similar), which become public if you publish them.
• Roleplay persona: your roleplay name and backstory used in prompts.
• Social and community data: comments you post and your follow/creator relationships.
• Wallet and tier data: your in-app credit ("gems") balance, transaction/ledger records, and subscription tier.
• Reports and moderation records: if you file a report, the reason, your free-text description, and your user ID and email; moderation audit records may include the reason and a sample of the content concerned.
• Age-gate status: a flag and timestamp recording that you confirmed you are 18 or over.
• Anti-bot data: an anti-bot risk token and score processed during the age gate to distinguish humans from automated abuse.
• Optional API key (BYOK): if you bring your own model-provider key, it is stored only on our server side and never returned to your browser; we retain only the provider name and the last four characters as a hint.
• Preferences: theme, accent, font size, layout, language, and content-filter settings.

We also compute some signals at runtime that we do not store, including content classification of message text and mood detection, used only to route messages. Our minor-safety scan also runs at runtime; however, when content is blocked or reported, the outcome plus a sample of the content concerned is retained in our moderation/audit records (described above under "Reports and moderation records").

Adult and sensitive content. The Service is designed for adult roleplay, which is likely to involve intimate or sexual themes and may reveal sensitive information about you (for example, information about your sex life or sexual orientation). Because this is a core purpose of the Service, we ask for your explicit, affirmative consent to process this sensitive content when you start using the Service, separately from your general acceptance of these terms. We process this content only to operate, secure, and moderate the Service. You can withdraw this consent at any time by ceasing to use the chat features or by closing your account; withdrawal does not affect processing already carried out. Where you choose to publish a character or comment containing such content, you are making that content public yourself.

3. Why we process your data and the basis for it

Providing account and chat data is necessary to use the Service: without it you cannot create an account or chat. Where we rely on our legitimate interests, you may object (see Section 8).

4. Recipients and processors

We share personal data only with the providers needed to run the Service:

• Our cloud and authentication provider (Google Firebase) — sign-in, database, and serverless functions that power and proxy all AI calls.
• AI model providers — Anthropic, DeepSeek, and OpenRouter, which receive the parts of your chat and character content needed to generate responses server-side. If you use your own key (BYOK) for DeepSeek, OpenRouter, or OpenAI, your requests (including prompts and messages) are transmitted to that provider and billed to you by them.
• A text-to-speech provider (ElevenLabs) — used server-side only when you use the voice feature, which receives the text to be voiced.
• An anti-bot provider (Google reCAPTCHA) — for the human check at the age gate.
• Third-party login providers — Google, GitHub, Microsoft, and Apple, if you choose to sign in with them.
• Our hosting/CDN provider (Vercel) — which serves the application.
• Google Fonts — a web-font content-delivery network; loading fonts may expose your IP address to Google, but we do not send other personal data to it.

We do not sell your personal data. We may disclose data to authorities where legally required.

Payments: payment processing is not currently live. The Service does not collect or process real card or banking data at this time. If we activate a payment provider in the future, we will update this Policy first.

Analytics: no non-essential analytics are currently used. Analytics code is present in the application but is not active and is never initialised, so no analytics data is collected. We will not enable any analytics until we have first shipped a consent banner that lets you accept or reject it and withdraw consent, and we will update this Policy beforehand.

5. International data transfers

To run the Service, your personal data — including the prompts and messages you send to AI characters — is transferred to and processed by our providers in other countries, which may not provide the same level of data protection as where you live. In particular:

• United States: Google (Firebase, reCAPTCHA, Fonts, and OAuth sign-in), Anthropic, OpenRouter, ElevenLabs, Vercel, and OpenAI (only if you use an OpenAI BYOK key) are based in or process data in the United States. The anti-bot token from the age gate and your chat content (where the relevant provider is used) reach providers in this country. For these transfers we rely on recognised data-transfer safeguards, including data-protection framework certification where the provider is certified, and standard contractual clauses otherwise.
• China: DeepSeek processes data in China, to which no equivalent-protection finding applies. Where DeepSeek is used to generate responses, the necessary parts of your chat content (which may include sensitive/adult content) are transferred there. For this transfer we rely on standard contractual clauses together with supplementary measures.

You may request a copy of the specific safeguards we use for a given transfer by contacting us at privacy@velvetapp.ai.

6. How long we keep your data

• Account and profile data: for as long as your account is active. After you close your account, we delete it within 30 days, subject to the backup-rotation maximum below.
• Chat content and AI memory: until you delete the relevant content or close your account; residual copies are removed within the backup-rotation maximum below.
• Published characters, comments, and follows: until you remove them or your account is closed; other users may retain copies they were permitted to make.
• Wallet and transaction records: for as long as accounting and tax law require us to keep them (typically several years), then deleted.
• Reports and moderation records (including minor-safety audit records and any content sample): for up to 2 years for safety, audit, and legal-defence purposes, or longer where we are legally required to retain or report them.
• BYOK key: until you remove it or close your account.
• Backups: our backups rotate and any residual copies are overwritten within 90 days.

Where no fixed period is given, we keep data only as long as necessary for the purpose it was collected for, then delete or anonymise it.

7. Cookies, local storage, and similar technologies

We use the following client-side storage:

• Local storage for essential preferences and UX flags, specifically: an age-check flag, app version, theme, accent, font size, layout (compact) setting, language, content-filter preference, and a flag recording that you dismissed the install prompt.
• IndexedDB to cache character and generated images and to enable offline access to your data.

Your sign-in session and tokens are managed by our authentication provider's software, which stores them client-side in its own storage. The only cookies on the Service are those set by third parties — our authentication provider (Google Firebase, for session/security) and the anti-bot provider (Google reCAPTCHA). These are strictly necessary to keep you signed in and to prevent abuse, and require no consent, but we describe them here for transparency. We do not write first-party app cookies, and the Service ships no tracking service worker. No analytics cookies are set while analytics is dormant. Any non-essential cookies or analytics will only be used after we ship a consent banner and obtain your prior consent, which you will be able to withdraw at any time.

8. Your rights

You have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data.
• Restrict processing in certain cases.
• Portability — receive your data in a portable format.
• Object to processing based on our legitimate interests.
• Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any right, contact privacy@velvetapp.ai. We aim to respond within one month; for complex or numerous requests we may extend this by up to two further months, and will tell you if we do. If you believe we have mishandled your data, you may also complain to the data-protection regulator that has authority over you, where one exists.

9. Automated systems and safety filters

We use automated systems to keep the Service lawful and safe. In particular, an automated minor-safety filter scans character fields, comments, and chat messages and looks for the co-occurrence of minor-indicative and sexual signals (including normalising attempts to disguise words), and automated abuse detection looks for abuse patterns. These systems may automatically block content or, in serious cases, restrict or suspend an account.

Where a decision producing a significant effect on you is taken solely by these automated means, you may request human review, express your view, and contest the decision by contacting us. Reports and serious cases are reviewed by a human moderator. See the Content & Conduct Policy for how we communicate reasons for removals and how to appeal.

10. Adults only — no data from under-18s

The Service is intended solely for adults aged 18 or over and is not directed to anyone under 18. We do not knowingly collect or process personal data from anyone under 18. Access is protected by an age gate combining your self-declaration of being 18 or over and an anti-bot check (which confirms you are likely a real person but does not by itself determine your age), supported by our minor-safety content filter and user reporting. If we learn that a user is under 18, we will close the account and delete the associated data. If you believe a minor is using the Service, contact privacy@velvetapp.ai.

11. Source of data

Most data comes directly from you. Where you sign in through a third-party login provider, we receive identity information from that provider. Where you publish a character or comment, other users' activity (such as following you or commenting) may also generate data relating to you within the Service.

12. Security

We use technical and organisational measures appropriate to the risk to protect your data, including server-side-only storage of any BYOK key, access controls, input sanitisation, and rate limiting. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

13. Changes to this Policy

We may update this Policy from time to time. We will post the updated version here with a new effective date and, where changes are significant, take reasonable steps to notify you. Your continued use of the Service after an update means you accept the revised Policy.

14. Contact

For any privacy question or to exercise your rights, contact us at privacy@velvetapp.ai.

This Policy is provided for transparency and is not legal advice.

Content & Conduct Policy

Velvet.AI is an adults-only (18+) platform for AI character roleplay. We allow a wide range of adult content, including sexual and mature themes, between consenting adult users and fictional characters. That freedom has firm limits. This policy explains what is and is not permitted, how we enforce it, and your responsibilities as a creator and user.

By creating, publishing, or chatting with characters, you agree to this policy. It applies to everything you submit: character names, descriptions, taglines, backstories, personalities, tags, visual prompts, personas, comments, and the messages you send in chat.

Adult content is permitted, within limits

Velvet.AI is intended for adults. Sexually explicit and other mature content involving consenting, clearly adult fictional characters is allowed. Our content systems are tuned to permit legitimate adult roleplay; they are not there to police ordinary adult expression. What follows are the hard limits that apply to everyone, on every tier, regardless of whether you use our models or your own API key (BYOK).

Zero tolerance — strictly prohibited

The following are never permitted under any circumstances. There is no "fiction," "aged-up label," "satire," or artistic-intent exception. Violations result in immediate removal and may result in a permanent ban and, where legally required, referral to the relevant authorities.

1. Sexual or suggestive content involving minors. Any sexual, sexualized, or suggestive content involving a minor, or a character that is minor-coded or childlike, is absolutely prohibited. A character's age is judged by overall impression — its described body, behavior, role, scenario, and language — not by a number or an "18+" label. Stating that a character is an adult does not make childlike or minor-coded content acceptable. This includes age-regression and childlike portrayals of otherwise-adult characters. Confirmed cases are removed, the account is permanently banned, and the matter is reported to the competent authorities where we are legally required to do so.

2. Non-consensual sexual content depicting real, identifiable people. You may not create or generate sexual or intimate content depicting a real, identifiable person without their consent, including sexual deepfakes or other non-consensual intimate imagery or roleplay.

3. Other illegal content, or content that incites or facilitates serious harm. This includes content that is unlawful, or that incites, instructs, or facilitates serious harm to people — for example credible threats, terrorism, or detailed facilitation of serious violence or other serious crimes.

How we enforce this

We use a combination of automated systems, human review, and user reporting:

• Automated minor-safety filtering. A dedicated automated filter scans character fields at creation, comments, and chat messages before they are sent, and blocks content that sexualizes a minor. This check is re-run authoritatively on our servers, and blocked attempts may be logged for moderation review.
• Human moderation. Published characters and comments are subject to review. We can set characters to pending, approved, or rejected, remove violating content, and act on accounts.
• User reporting. Any signed-in user can report a character or comment using the in-app report tool. Reasons include minor-safety, non-consensual or illegal sexual content, hate speech, harassment, illegal content, and spam, and a written explanation (at least 15 words) is required. Reports are triaged by our moderation team.

These systems are imperfect. AI-generated output can be unpredictable, and content slipping past an automated check does not make it permitted — the rules above always apply, and we may act after the fact.

Consequences, statement of reasons, and appeals

Depending on the severity and history of the violation, we may take any of the following actions, with or without prior notice:

• removing or disabling access to the offending content;
• restricting features, or suspending the account temporarily;
• permanently banning the account; and
• referring the matter to law enforcement or other authorities where we are legally required to do so.

When we remove your content or restrict your account, we will, where reasonably possible, give you a statement of the reasons for our decision. You may use our internal complaint route to appeal by contacting us; we will review your appeal and, where a decision producing a significant effect on you was made solely by automated means, a human will review it. Some actions may be applied automatically by our safety systems in the first instance.

Your responsibility

You are solely responsible for the content you create, publish, and generate, including character definitions, personas, comments, and chat input — and this applies equally whether you use our AI models or your own API key. You must have the rights needed for anything you submit, and you must not use the service in any way that breaks the law or this policy.

Intellectual Property & Copyright

This section explains who owns what on Velvet.AI: our platform, the content you create, the characters published on the site, and the output produced by the AI models. These are the terms that govern intellectual property and copyright; they are not legal advice.

Definitions

• Platform means the Velvet.AI website, applications, software, and related services.
• Platform Content means everything we own or license that makes up the Platform: source code, software, the user interface and visual design, layout, graphics, logos, the "Velvet.AI" name, and all other materials we provide — but not User Content.
• User Content means everything you create, upload, publish, or submit through the Platform, including AI characters and their names, descriptions, taglines, backstories, personality traits, tags, visual prompts, avatars and images, your roleplay persona, comments, and other materials.
• Character means an AI persona published or created on the Platform, together with all of its associated text, settings, and media.
• Generated Output means text, voice, or other material produced by a third-party AI provider in the course of a chat or interaction on the Platform.

Our intellectual property

The Platform and all Platform Content are owned by the operator or its licensors and are protected by copyright, trademark, database, and other intellectual-property laws. We reserve all rights not expressly granted to you.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for its intended purpose. This licence transfers no ownership and does not let you copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works of the Platform Content, except where this restriction is prohibited by applicable law or you have our prior written permission.

Your content — you keep ownership, you grant us a licence

You keep ownership of your User Content. As between you and us, you retain all ownership rights you have in your User Content, including the Characters you create. We do not claim ownership of your User Content.

Licence you grant us. By creating, uploading, or publishing User Content, you grant the operator a worldwide, non-exclusive, royalty-free, transferable, and sub-licensable licence to host, store, cache, reproduce, adapt, reformat, translate, publicly display, distribute, and otherwise use your User Content solely to operate, provide, secure, improve, and promote the Platform, including:

• (a) making your published Characters available to other users to view, follow, comment on, and chat with;
• (b) transmitting the necessary parts of your User Content (such as a character's configuration and your messages) to the third-party AI providers that power chats and voice — including Anthropic, DeepSeek, and OpenRouter for text, and ElevenLabs for voice — so the service can function. Where you use your own API key (BYOK), your requests are routed to your chosen provider (DeepSeek, OpenRouter, or OpenAI);
• (c) displaying your User Content and Characters in Platform features, listings, search, and reasonable promotional materials for the Platform; and
• (d) creating backups and the technical copies needed to run the service.

Scope and duration. This licence lasts only while your User Content remains on the Platform, except that (i) we may keep residual backup copies for a limited period after removal, and (ii) where you have made content available to other users, they may retain copies they were permitted to make. The licence ends a reasonable time after you or we delete the relevant User Content, subject to those exceptions.

Your promises. You represent and warrant that you own or have all rights, licences, and permissions necessary to your User Content and to grant the licence above, and that your User Content does not and will not infringe the intellectual-property, privacy, publicity, or other rights of any third party.

Feedback. If you send us suggestions or feedback about the Platform, you grant us an unrestricted, perpetual, irrevocable, royalty-free right to use them without obligation or compensation to you.

Characters are protected — no scraping, copying, or off-platform reuse

All characters published on the Platform are protected by copyright. Characters and other User Content published on the Platform are protected by copyright and other intellectual-property and database rights, which belong to the users who created them and/or to the operator. The fact that content is publicly viewable on the Platform does not place it in the public domain and does not give anyone the right to copy or reuse it.

This protection covers the Character you author and publish — its name, description, backstory, art, and configuration. It is separate from the live chat replies the AI generates in conversation, the legal status of which is addressed in the "AI-generated output" section below; the uncertainty about AI output does not weaken the protection of the human-authored Character itself.

Prohibited extraction and reuse. Except as expressly permitted by these Terms or in writing by the relevant rights holder, you must not — and must not enable any person, bot, script, or automated system to:

• (a) scrape, crawl, harvest, index, mirror, cache (beyond ordinary browser caching), bulk-download, or otherwise systematically collect Characters, User Content, or any other part of the Platform;
• (b) copy, reproduce, republish, distribute, sell, sublicense, or otherwise make available any Character or User Content outside the Platform;
• (c) create derivative works from, or re-host, re-skin, or re-publish, any Character or User Content on any other website, application, model, or service; or
• (d) use any Character, User Content, or Platform data to train, fine-tune, evaluate, or develop any machine-learning model, dataset, or AI system.

Reservation against text and data mining and AI training. The operator and the contributing users expressly reserve all rights in the Platform Content and User Content, including all Characters, against text and data mining, automated analysis, and use for training or developing artificial-intelligence systems. This reservation is made by these Terms and applies to the fullest extent permitted by applicable law. No such use is authorised without our prior written permission.

Enforcement. Unauthorised access, extraction, or reuse breaches these Terms and may also infringe intellectual-property and other rights. We may take any lawful action in response, including rate-limiting, blocking, suspending or terminating accounts, applying technical protections, and pursuing available legal remedies. We may also enforce these protections, or support affected creators in doing so, where their User Content is taken or misused.

AI-generated output

Chats and other interactions produce Generated Output using third-party AI providers. You acknowledge and agree that:

• (a) Uncertain copyright status. The legal status of Generated Output is unsettled and varies between jurisdictions. In many places, material produced purely by an automated system, without sufficient human creative contribution, may not qualify for copyright protection and may not be owned by anyone. We make no representation or warranty that any Generated Output is protected by copyright or capable of being owned.
• (b) Your right to use. To the extent any rights in Generated Output exist and are ours to grant, and subject to the third-party AI providers and their terms, we licence to you such rights as are necessary for you to use, for your own lawful purposes, the Generated Output you personally elicit, subject to these Terms. We retain no ownership claim over your personal Generated Output beyond what is needed to operate the Platform.
• (c) No exclusivity. Generated Output is not unique to you. The same or similar output may be produced for other users, and we and other users may independently generate similar material.
• (d) Your responsibility. You are responsible for how you use Generated Output. You must not use it in any way that infringes third-party rights or breaks the law, and you should not assume it is free of third-party rights or automatically yours to exploit.
• (e) Provider terms. Generated Output is also subject to the terms of the third-party AI providers whose models produced it (for text, Anthropic, DeepSeek, or OpenRouter; for voice, ElevenLabs; and, where you use your own key, your BYOK provider). Where those terms conflict with this section as to the Generated Output itself, the relevant provider's terms may apply.

AI transparency

You are always interacting with an AI system, not a human. All chat responses are artificially generated by AI, and any voice audio you hear via the voice feature is synthetic audio generated by our text-to-speech provider. Treat all such text and voice as artificially generated. We do not operate a server-side image-generation feature; character images are those uploaded or provided through the Platform and cached for display.

Respecting others' intellectual property

You must not create, upload, publish, or use any User Content (including Characters) that infringes or misappropriates the intellectual-property, privacy, publicity, or other rights of any third party. This includes:

• (a) impersonating or recreating real, identifiable individuals without their permission, or in a way that violates their privacy or publicity rights;
• (b) building Characters around copyrighted characters, names, dialogue, artwork, or other protected works that you do not own or have permission to use; and
• (c) using third-party trademarks, logos, or brands in a way likely to cause confusion or to imply an endorsement or affiliation that does not exist.

You are solely responsible for ensuring you have the rights needed for your User Content. If you are not sure you have those rights, do not publish the content. We may remove or disable any User Content we reasonably believe infringes third-party rights or breaches these Terms, and we may suspend or terminate the accounts of repeat infringers, with or without prior notice.

Reporting infringement (notice and takedown)

We respect the intellectual-property rights of others and expect our users to do the same. If you believe content on the Platform infringes a copyright or other intellectual-property right that you own or are authorised to represent, send a written notice to our copyright contact:

IP / Copyright — Velvet.AI Email: copyright@velvetapp.ai

Your notice should include:

• (a) your physical or electronic signature, or that of a person authorised to act for the rights holder;
• (b) identification of the work or right you claim has been infringed;
• (c) identification of the material you say is infringing, with enough information to locate it (for example, the Character name and a link);
• (d) your contact details (name, email, and where appropriate a postal address and phone number);
• (e) a statement that you have a good-faith belief the use complained of is not authorised by the rights holder, its agent, or the law; and
• (f) a statement that the information in your notice is accurate and that you are the rights holder or authorised to act on their behalf.

What we do. On receiving a valid notice, we will review it and may remove or disable access to the material, notify the user who posted it, and take other appropriate action within a reasonable time. We may forward your notice (including your contact details) to that user.

Counter-notice. If your content was removed and you believe this was a mistake or that you have the right to use it, you may send a counter-notice to the same contact, including your contact details, identification of the removed material and where it appeared, a good-faith statement that it was removed by mistake or misidentification, and your consent to resolve the matter through appropriate legal channels. We may, at our discretion and where permitted, restore the material a reasonable time later, unless the original complainant pursues the matter further.

Repeat infringers. We will, in appropriate circumstances, suspend or terminate the accounts of users who repeatedly infringe the rights of others.

False claims. Submitting a notice or counter-notice that knowingly misrepresents the facts may expose you to liability. Please be sure of your position before contacting us.

Trademarks

"Velvet.AI", the Velvet.AI logo, and our other names, logos, icons, and brand features (whether registered or unregistered) are trademarks or trade dress of the operator. Nothing in these Terms grants you any right to use them. You must not use our trademarks or brand features, or any confusingly similar sign, without our prior written permission, or in a way that suggests an endorsement, sponsorship, or affiliation that does not exist.

Other names, logos, and brands appearing on the Platform may be the trademarks of their respective owners. Their appearance does not imply any affiliation with or endorsement by those owners or by us.

Severability

Each provision of this section operates independently. If any provision or part is found invalid or unenforceable in any jurisdiction, it will be modified to the minimum extent necessary or, if it cannot be, severed, and the remaining provisions will continue in full force.

Disclaimers & Limitation of Liability

Service Provided "As Is"

The Service, including the website, applications, AI characters, and all content and features, is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by applicable law, we disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, title, and non-infringement, and any warranty that the Service will be uninterrupted, secure, error-free, or free of harmful components. We do not warrant that any defect will be corrected or that results obtained from the Service will meet your expectations.

AI Characters and AI-Generated Content

You are interacting with an AI system, not a human. AI characters are fictional and AI-driven; they are not real people, do not represent the views of any real person, and any resemblance to a real individual is coincidental and unintended. AI characters and their messages, together with any synthetic voice audio they produce, are machine-generated by third-party AI providers.

You acknowledge that machine-generated output:

• may be inaccurate, incomplete, outdated, misleading, or factually wrong;
• may be offensive, explicit, inappropriate, or otherwise objectionable, despite our age-gating, automated minor-safety filter, and moderation systems, which cannot catch everything;
• is unpredictable and not reviewed by us before you see it; and
• is not unique to you — the same or similar output may be produced for other users.

The Service is intended for entertainment and creative roleplay only.

Not Professional Advice

The Service and any AI-generated output do not constitute professional advice and are not a substitute for a qualified professional. Nothing produced through the Service is medical, legal, financial, psychological, or mental-health advice. Do not rely on AI characters or their output to make important decisions, and never treat them as a substitute for a licensed professional.

The Service is not an emergency or crisis resource and is not monitored for emergencies. If you are experiencing a medical, mental-health, or safety emergency, or are in crisis, contact your local emergency services or a qualified professional or crisis line immediately. Do not use the Service in any situation where reliance on it could lead to death, personal injury, or serious harm.

Assumption of Risk

You understand that AI interactions can be intense, immersive, or distressing, and you choose to use the Service at your own discretion and risk. You assume full responsibility for your interactions with AI content and for any reliance you place on it. You are also responsible for any third-party AI provider keys you choose to supply ("BYOK") and for the activity and costs incurred under them.

Limitation of Liability

To the maximum extent permitted by applicable law:

• The operator, and its owners, personnel, and service providers, will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, reputation, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service or any AI-generated content, whether based on contract, tort, negligence, strict liability, or any other legal theory, and whether or not we were advised of the possibility of such damages.
• We will not be liable for any damages resulting from AI-generated content (including its inaccuracy or offensiveness), from your reliance on the Service, from the conduct or content of other users or of characters they create, from unauthorized access to your account, or from the acts, omissions, or terms of any third-party AI or service provider.
• Our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the total amount you paid to us, if any, for the Service in the three months before the event giving rise to the claim, or (b) one hundred US dollars (USD 100).

Mandatory Rights Not Affected

Nothing in these terms excludes or limits our liability where it would be unlawful to do so. In particular, nothing here excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any liability that cannot be excluded or limited under applicable law, or for any compensation you are entitled to for harm caused by our infringement of data-protection law. If you deal with us as a consumer, your mandatory statutory consumer rights, and any non-excludable rights you have under the data-protection and consumer-protection laws that apply to you, remain unaffected and take precedence over anything in this section that would otherwise conflict with them. The limitations above apply only to the extent permitted against consumers under the mandatory law that applies to you.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless the operator and its owners, personnel, and service providers from and against any claims, liabilities, damages, losses, and reasonable costs (including legal fees) arising out of or related to: (a) your use or misuse of the Service; (b) content you create, publish, or submit, including characters, comments, and prompts; (c) your breach of these terms or of any applicable law; or (d) your infringement of the rights of any third party. This indemnity does not apply to the extent a claim arises from our own breach or from matters for which our liability cannot lawfully be excluded.

Governing Law and Disputes

These terms, and any dispute arising out of or relating to them or to the Service, are governed by the laws applicable where the operator is established (named in the Privacy Policy once completed), without regard to conflict-of-laws rules. The competent courts of that place will have jurisdiction over any dispute, except where mandatory law entitles you, as a consumer, to bring proceedings in, or to rely on the protections of, the place where you are resident — those rights are not affected. We encourage you to contact us first so we can try to resolve any issue informally.

Severability and Entire Agreement

If any provision of this section is held invalid or unenforceable, that provision will be modified to the minimum extent necessary, or severed if it cannot be, and the remaining provisions will continue in full force and effect. These terms, together with the Privacy Policy and any other policies referenced in them, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements on the same subject.

Contact

Questions about these disclaimers or your rights can be sent to legal@velvetapp.ai.